Terms & conditions
- Contract & Payment Terms
GreenBuying.co.uk is a trading division of Buying Support Agency Ltd.
No contract shall exist between you and GreenBuying.co.uk until an email has been sent confirming the order. GreenBuying.co.uk reserves the right to terminate any contract should there be any false personal or payment details made.
Despatch will only occur once corporate credit/debit card/paypal payment has been received (unless you have an agreed credit account set up, in which case despatch will happen on receipt of order and payment is strictly 30 days from receipt of order).
Interest over base rate may be charged on overdue accounts. All goods remain the property of GreenBuying.co.uk until paid in full. Until you receive official confirmation of your trade account, we must ask that all purchases be paid for by credit card or paypal. Any credit account granted will be subject to the above conditions at all times.
- Availability and Price
GreenBuying.co.uk reserves the right to change prices and availability without notice. The prices and availability of products are valid at the time of website visit. Post and Packing and VAT charges are added to the sales price and are clearly stated on the order form prior to payment transaction.
If the goods become unavailable (i.e. out of stock) post order, GreenBuying.co.uk will inform you of the estimated time of delivery, allowing you the opportunity to cancel your order.
- Geographical Coverage
We accept all orders for delivery to the UK only.
- Minimum Shipment Quantity
There are no minimum shipment values.
The vast majority of products will be shipped within 1-3 days with the exception of the outdoor equipment AND recycling bins (5-7 days is usual, can extend to 3-4 weeks); the playground equipment takes up to 3-4 weeks.
- Returns Policy
In the unlikely event that you are unhappy with your purchase please inform us by email (email@example.com) as soon as possible (ideally within 24 hours of delivery), detailing the reason for return** and quoting our original order number. The goods must then be sent back within 30 days of receipt in their original packaging together with the original delivery note to the address found on the delivery note. Note that it is vital that you send the goods to the corresponding address found on the original paperwork, as there could be several separate return addresses depending on the range of goods involved. Please do NOT return the products to the Green Buying offices.
If they are returned within 30 days then we will refund the full value of the goods when returned without delay, regardless of the reason for return. We will also refund the cost of the post/packaging on both the outward (if the total order value is under £50 plus VAT and therefore you paid a delivery charge of £5.45 plus VAT) and return journeys on receipt of a copy of your return shipping invoice (scanned and emailed to firstname.lastname@example.org).
Note that we will inform you by email to let you know when we have processed your return.
- Post and Packaging Charges
UK p/p is £5.45 per order up to £60 (including VAT), after which delivery is free. We do not export products outside of mainland United Kingdom.
- Distribution arrangements
The goods purchased will be delivered to you directly by our manufacturer or wholesaler partners. This means that you may well receive more than one delivery depending on the range of products purchased. Note that you will only be charged a single shipping fee per total transaction by GreenBuying.co.uk for the post and packing costs, regardless of the number of individual shipments within the single transaction. And this is only if the total value of the order is less than £50 net of VAT.
- Cancelling an order prior to receipt of goods
If you wish to cancel an order prior to dispatch please email us without delay and we will endeavour to stop the shipment. If the item has already been dispatched you can arrange to have it returned. The returns must go back to the correct address (found on the original delivery note) together with the delivery note. Please do NOT send to our office address in Cheltenham. Once the goods have been returned we will refund the order value without delay.
By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.
- Use of the site
The information and services available on the site are provided for the sole purpose of providing you with information in respect of our services and products. You may use, print and download information from the site to enable a full consideration of our services and products and their applicability to your personal or commercial requirements. You may not otherwise copy, display, transmit or distribute any material from the site without the written permission from GreenBuying.co.uk
We provide this site on an as is basis and we make no representations or warranties of any kind with respect to this site or its contents and we disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of the Company, howsoever arising, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither the Company nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit the Company liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
- Copyright and Trademark Information
We are the proprietor of the GreenBuying name and get-up together with the copyright in this website. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the rights of the holder.
- Availability of site
While we will use all reasonable endeavour to make our website available, we cannot guarantee that it will operate continuously or without interruptions.
GreenBuying.co.uk’s commitment to privacy
- The information we collect and how we use it
When you request information, make enquiries or order green products from our website we need to know your name, postal address, email address. We also request you provide further optional information such as telephone numbers, your job title, and the name of your company.
We gather this information to allow us to provide services to you and to ensure any order is smoothly processed. We will never sell your personal information to a third party or share your personal information with any third party unless they are involved in the provision of our services.
With your consent we may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to email@example.com.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
- Your payment details
After you have submitted your delivery information and the total amount of the order, including shipping costs, has been calculated and displayed you will asked which payment method you prefer, either corporate credit/debit card or via account. If the former, you will be prompted to go to the Protx secure online payment processing site to provide your payment details and to complete the order. Protx will then debit your account appropriately in accordance with your order and notify us of your authorised payment. If the latter, you will be required to complete the Registration form (via “Register”). We will then review your registration form and email you confirmation without delay to enable you to start purchasing through the site once we’ve completed credit checks.
Cookies are small pieces of information that are stored by your browser on your computer hard drive. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is sent, or to reject all cookies.
We also collect your IP address. An IP address is a data structure understood by the internet which uniquely identifies your computer so that information can be sent to your computer to enable you to view webpages. We use your computer IP address to help diagnose problems with our server and to administer our website.