Frequently Asked Questions
We’ve set out below some frequently asked questions in relation to our service.
Do you serve organisations or individual households?
Both. There is no minimum value and we can ship to organisations and residential addresses.
Can you delivery anywhere in the United Kingdom, including the Scottish Highlands?
Yes we can. And wherever you are based, whatever the products or volumes, the post and packing cost remains the same (i.e. £5.45 up to £50 exclusive of VAT, then free of charge).
I don’t have a credit/debit card/paypal account – can I email a purchase order and buy offline?
Of course! Many of our clients (particularly schools and other public sector clients) don’t have a credit or debit card and prefer to place orders using purchasing orders. Simply email through the purchase order to email@example.com, making sure you state the product code (if one exists), product description and individual item volume and price (as stated on our website), key contact person, delivery address (plus billing address if different), any special delivery instructions, telephone number and email address.
On receipt of your purchase order we will email by return to confirm receipt and acceptance of your order and an invoice. We reserve the right to request payment prior to order shipment though we will confirm this with you prior to organising the shipment. If you are a public sector organisation we will automatically allow you to pay within 30 days of the date of the order.
Do you offer discounts for large volume purchases?
Yes we do. Just email firstname.lastname@example.org with your contact details and the products and volume sought and we’ll consider offering a reduced unit price (though it will depend on the volume requested and the product in question).
Do you take orders over the phone?
Yes we can. Though for security reasons we would recommend that orders are placed online via the online shop (with the exception of trade accounts where payment can be deferred for up to 30 days from date of order). All transactions using credit/debit cards are conducted securely via a third party (Opayo).
How can I find out more information about a product, or how much stock you have?
Simply email email@example.com with the product description, product code (if stated on our website), the nature of your query plus contact details. We will respond quickly.
Do I have to register and set up an account prior to placing an order?
No you don’t, you can purchase products using a credit/debit card or paypal without the need to register. However If you would like to open a trade account (i.e. an account whereby you pay strictly 30 days post order rather than paying upfront) then you will need to request this via the Register page.
How long will my order take to be delivered?
Most products are shipped within 1-3 days of the order date. Stationery items are typically next day delivery if orders are placed by 2pm, though this is not guaranteed. Recycling bins can take up to three weeks (though typically are in stock in which case delivery is within a week). Playground equipment can take 4 weeks.
What are your delivery charges?
Postal charges are £5.45 per order up to £60 (including VAT), after which delivery is completely free.
What are your distribution arrangements?
The goods you purchase will be delivered to you directly by our distribution partners, typically via third party freight or parcel courier companies. This means that you may receive more than one delivery depending on the range of products purchased. Note that you will only be charged a single shipping fee per total transaction by GreenBuying.co.uk for the post & packing costs, regardless of the number of individual shipments within the single transaction.
Can I cancel my order prior to receipt of goods?
If you wish to cancel an order please email firstname.lastname@example.org. If the parcel has already been dispatched you can arrange to have it returned. The returns must go back to the correct address (found on the original delivery note) within 30 days together with the delivery note. Unfortunately unless the goods are damaged or sent in error, we cannot refund the return cost of shipping.
How do I return items that we’re not happy with?
In the unlikely event of you’re not being happy with the delivered items, please email email@example.com ideally within 24 hours and we will advise what to do by return. For stationery items we will organise for pick up of the goods in their original packaging with delivery note. For all other products, you will need to arrange for shipment back within 30 days to the address stated on the delivery note. We will then either organise for replacements to be sent without charge or, if you prefer, a full refund including the return shipping cost.
I will need an invoice as an audit trail to prove payment has been made (or is owed within 30 days if a trade account has been set up). How do I receive this?
Once you have placed your order online, you will automatically receive an email containing the invoice, indicating whether you have fully paid up or if payment is due within 30 days. If this email hasn’t been received within a few minutes of the order, please check your spam email inbox in case it has been sent there. Failing that, please email firstname.lastname@example.org ideally within 24 hours and we will re-issue the invoice by email.
Can you export products outside of the United Kingdom?
Unfortunately we do not export products outside of the United Kingdom. This is because we want to minimise the carbon footprint involved in our trading activity. If you like our service and you are based outside of the UK, why not talk to us about becoming a GreenBuying licencee. We can provide the ecommerce platform and operational/marketing support and you will need to source eco-friendly business products from your own national region which will be populated on your own website. Equally if you know of an entrepreneur who has a passion in protecting the environment, please ask them to get in touch so that we can discuss this exciting new business opportunity.